Privacy Policy

Effective Date: 14th April 2026

1. Introduction

Setanta Performance Physiotherapy (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, including through our website and in-person services.

2. Information We Collect

We may collect and process the following data:

Personal Information

Name
Email address
Phone number
Date of birth

Health Information (Special Category Data)

Medical history
Injury details
Treatment notes
Rehabilitation progress

Technical Data

IP address
Browser type and version
Device type
Website usage data (via cookies)

3. How We Collect Your Data

We collect data through:

Online forms (e.g. enquiry or booking forms)
In-person consultations
Email or phone communication
Website analytics tools

4. How We Use Your Data

We use your data to:

Provide physiotherapy assessments and treatment
Communicate with you regarding appointments and care
Create personalised recovery plans
Improve our services and website performance
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

Consent – for health-related data and marketing (if applicable)
Contract – to deliver agreed services
Legal obligation – for record keeping and compliance
Legitimate interests – to improve services and user experience

6. How We Store and Protect Your Data

Your data is stored securely using appropriate technical and organisational measures, including:

Secure digital storage systems
Password-protected devices
Restricted access to sensitive data

We retain your data only for as long as necessary, typically in line with healthcare record retention guidelines.

7. Sharing Your Data

We do not sell your data. We may share your information with:

Healthcare professionals (if required for your care and with your consent)
Third-party service providers (e.g. booking systems, email platforms)
Legal or regulatory bodies where required

All third parties are required to handle your data securely and in accordance with data protection laws.

8. Cookies

Our website may use cookies to enhance user experience and track performance. You can control or disable cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, contact us using the details below.

10. Contact Information

If you have any questions about this policy or your data, contact:

Setanta Performance Physiotherapy
Email: [Insert Email Address]
Phone: [Insert Phone Number]

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.